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customer service

American Express Updates Its Amex iPad App Adding Live Customer Service Video Chat

American Express has added a Mayday Button-style feature to its iPad app.

Open Letter To Tim Cook From A Now Former Apple Genius

Have Apple retail stores stopped focusing on strong customer service values? One genius, on his way out, thinks so and told Tim Cook how he felt.

Even The Death Star Has Reception Issues

He may be able to force-choke someone from afar and blow up entire worlds, but Darth Vader can't get a good signal on his (presumably black) iPhone 4.