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Apptivo Help Desk

Help Desk app manages all problems or issues that your customer incurs

Help Desk app manages all problems or issues that your customer incurs

Apptivo Help Desk

by Apptivo
Apptivo Help Desk
Apptivo Help Desk
Apptivo Help Desk

What is it about?

Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are also logged here for developing future product or service enhancements.

Apptivo Help Desk

App Details

Version
6.0.2
Rating
NA
Size
66Mb
Genre
Business
Last updated
September 26, 2017
Release date
December 7, 2016
More info

App Screenshots

Apptivo Help Desk screenshot-0
Apptivo Help Desk screenshot-1
Apptivo Help Desk screenshot-2
Apptivo Help Desk screenshot-3
Apptivo Help Desk screenshot-4

App Store Description

Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are also logged here for developing future product or service enhancements.

SLA – Service level agreement:
Service level agreement is a service contract where the service is formally defined. You can define your own SLA’s by customizing help desk settings. SLA also allows you create events for the customer cases. This also helps employee to follow up customers with workflow rules.

New features:

Quick Create
Entering data in the creation page
Add Message Templates
News Feed (Related Activities)
Easy navigation to recent cases
Access Left panel views
Capture cases from Email
Associate Help Desk with Other Records


Create Help desk:
Help desk is used to organize and prioritize tickets from the customers and they are easy to create, customize and deploy.

Entering data in the creation page:
Create cases when your customers are coming up their queries or enhancement request. Enter and explain the detail about the customers and cases.

Add Message Templates:
Apptivo proffers the Email Templates to send one email to multiple customers. In make use of email template rather than having to type the same content everytime a new customer signs up.

News Feed:
In Apptivo, News feed helps you to keep track of all changes done in the records.

Easy Navigation to Recent Case:
Apptivo saves time to accessing the records by making a easy movement between records.

Capture Cases from Email:
Apptivo enables you to handle all your incoming cases using email and you can assign, escalate and close easily.

Associate with Other Records:
In this App, you can associate with other records such us add a new notes, tasks, Events, attachments, and documents. Here, you can view completed events, tasks, documents, attachments for the particular employee.

Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to [email protected] and your information will be removed.