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Freshdesk Contact Center

Modern Cloud Telephony

Modern Cloud Telephony

Freshdesk Contact Center

by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Freshdesk Contact Center
Freshdesk Contact Center
Freshdesk Contact Center

What is it about?

Modern Cloud Telephony

Freshdesk Contact Center

App Details

Version
3.1.1
Rating
(21)
Size
65Mb
Genre
Business Productivity
Last updated
October 1, 2021
Release date
September 22, 2018
More info

App Screenshots

Freshdesk Contact Center screenshot-0
Freshdesk Contact Center screenshot-1
Freshdesk Contact Center screenshot-2
Freshdesk Contact Center screenshot-3
Freshdesk Contact Center screenshot-4
Freshdesk Contact Center screenshot-5
Freshdesk Contact Center screenshot-6

App Store Description

Modern Cloud Telephony

Calls: Make and receive calls at your convenience.

Agent status: Set your availability by toggling between being online and offline from within the app.

My calls: Directly engage with your most recent callers from the list of recent calls

Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.

Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center

No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days.

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