George Municipality

The George Municipality Citizen Engagement Application allows the Municipality to effectively connect, communicate with, and service citizens across all socio-economic strata by delivering mobile application services to every type of mobile phone (smart and non-smart) and all digital devices.

The benefits of using direct channels of communication, particularly via mobile devices, for the Municipality is fourfold:
1. Optimised Communication and Active Citizenry;
2. Enhanced Service Deliver;
3. Operational Efficiencies and
4. Socio-Economic Development

The benefits for the citizens are that they have a direct channel of communication with the Municipality; are able to interact with the municipality and have access anytime and anywhere – all at reduced costs in time and money.

These are some of the features and functions you can expect when using the George Municipality Citizen Engagement Application:
• News Feed – News articles of interest published by the Municipality
• Notifications – Contextualised communications from the Municipality, based on your Profile, so you only receive Notifications of relevance
• Fault Logging & Tracking – You can log faults or queries directly from the App and you can immediately receive your reference number via the App
• Profile Management – Manage and update your own Profile information via the App and tailor the experiences around your own requirements
• Geo-Location & Mapping – Easily save your location by accessing your device’s GPS and represents geo-located points on a map
• Agent Chat – Live chat to a Citizen Support Agent
• Click to Call – A list of important contact numbers for the Municipality’s various divisions that can easily be dialled directly from the App
• Twitter Feed – In App access to the Municipality’s Twitter communications
• Feedback – Option to send any type of Feedback directly to the Municipality
• Share – Ability to virally Share the App with your friends and family

We hope you enjoy using the George Municipality Citizen Engagement Application and look forward to receiving your Feedback.