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R3Support

The future of remote support for field technicians and service staff has arrived

The future of remote support for field technicians and service staff has arrived

R3Support

by Unival Group GmbH
R3Support
R3Support
R3Support

What is it about?

The future of remote support for field technicians and service staff has arrived.

R3Support

App Details

Version
3.2.0
Rating
NA
Size
29Mb
Genre
Business Productivity
Last updated
November 4, 2021
Release date
August 8, 2020
More info

App Store Description

The future of remote support for field technicians and service staff has arrived.

With R3Support experts can communicate guide, instruct, train and document any service or repair activity and communicate with their colleagues or clients in the field with augmented reality.

R3Support is a collaboration and knowledge sharing tool that will provide excellent live video, audio and augmented reality content to work on difficult tasks efficiently.

Benefits of using R3Support in your business:

Connect instantly an expert with field workers or clients, who need guidance and support.

Scale your expertise and manage service cases.

Reduce or even eliminate travel costs-

Improve communication with AR annotations on live video stream.


Maximize customer satisfaction

Features:

ANNOTATIONS:
Experts have the ability to draw, highlight and top of real-world objects in a shared video.

SCREEN SHARING:
PC or Mac applications or entire screen (web, .cad, .dwg etc.) can be shared in the remote screen of the smartphone, tablet or smart-glass.

DRAWING IN FREEZE MODE:
In remote session, it is possible to take snapshots of video frame and simultaneously draw directions, shapes, text etc. on the image.

DRAWING IN AR:
In remote session, it is possible to draw and write notes on the live image in augmented reality in real time.

CHAT:
A WhatsApp style chat to communicate with your technicians and your customers in real-time.

COLLABORATIONS:
Scroll, zoom, draw on same document (.pdf, .png, .jpeg, .obf, . fbx) in realtime. Remote user sees everything from expert’s knowledge.

ADAPTIVE VIDEO QUALITY:
Video quality is adjusted based on connection quality to adopt changes.

Please get in touch with our R3Support service team under [email protected]

Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to [email protected] and your information will be removed.