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Talkdesk

TalkdeskⓇ Mobile Agent™ puts the power of the Talkdesk Enterprise Cloud Contact Center in an agent’s back pocket

TalkdeskⓇ Mobile Agent™ puts the power of the Talkdesk Enterprise Cloud Contact Center in an agent’s back pocket

Talkdesk

by Talkdesk, Inc.
Talkdesk
Talkdesk
Talkdesk
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What is it about?

TalkdeskⓇ Mobile Agent™ puts the power of the Talkdesk Enterprise Cloud Contact Center in an agent’s back pocket.

Talkdesk

App Details

Version
2.1.0
Rating
(12)
Size
29Mb
Genre
Business Productivity
Last updated
July 30, 2020
Release date
June 6, 2019
More info
Talkdesk siri commands

Talkdesk supports Siri commands

Call John using Talkdesk
Set Status
Call John using Talkdesk
Set Status

App Screenshots

Talkdesk screenshot-0
Talkdesk screenshot-1
Talkdesk screenshot-2
Talkdesk screenshot-3
Talkdesk screenshot-4
Talkdesk screenshot-5

App Store Description

TalkdeskⓇ Mobile Agent™ puts the power of the Talkdesk Enterprise Cloud Contact Center in an agent’s back pocket.

Superior Call Handling On The Go
Give agents the power and flexibility to make and take mobile calls with complete access to call controls, status settings, access and manage talkdesk account contacts, dispositions and more.

Designed For Sales And Service
Extend the availability of your service agents and sales representatives and be ready for unexpected volumes. Mobile Agent is perfect for field teams, work-from-home, after-hours or part-time staffing scenarios.

Stay In The Know
Supervisors can keep up with everything that happens on Mobile Agent. The solution is fully integrated with the Talkdesk Insights & Analytics suite, so managers can easily track performance.

FEATURES:
- Inbound and outbound calls
- Status synced with Talkdesk ACD
- Dispositions and notes
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- iPad version
- Siri and iOS Shortcuts support
- Shortcuts app for automatic actions

NOTE:
- To learn more about Talkdesk Enterprise Cloud Contact Center go to www.talkdesk.com
- If you have a Professional Plus or Enterprise subscription, enable the app in the Preferences section of the Talkdesk Admin interface
- If you have a Professional subscription, reach out to [email protected] so we can enable a free trial!

Disclaimer:
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