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Not So Fast: AT&T Now Canceling Confirmed Pre-Orders?

June 16, 2010

AT&T is stepping up its game once again today with a new screw-up which, I'm certain, will give you some terrible nightmares.

Indeed, AT&T is now reportedly writing some of its yesterday's iPhone 4 early adopters to inform them that.... wait for it.... they canceled their order. This after they received their confirmation email.

Check this out:

Dear xxxxxxxxxx

Thank you for choosing AT&T. Unfortunately, we were either unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online. As a result, your order has been canceled. If you would like to purchase additional lines of service, please visit one of our AT&T retail locations and present your identification to our representatives. They will be happy to help you purchase new wireless devices, accessories, and service. Go to to find a store near you. We apologize for the inconvenience and look forward to serving you. Thank you. AT&T

The concerned users claim they were eligible and did everything right, so this is most likely due to yesterday's massive server issues. Calling the helpline reportedly didn't help and the only fix available is to order again. Unfortunately, all orders placed from now on won't be there before at least mid-July.

Ouch, this is getting uglier by the minute.

[via ModmyI]

Update: AT&T answered the Electronista's request for comments: "Some customers who ordered online did not receive their order confirmation from AT&T yesterday, so they placed a second order," a spokesman said. "These customers can rest assured their order has been placed. We simply balanced out the system on our end to reflect a single order. We are emailing these customers." This better be right. After all, they've been denying pretty much everything that happened so far.

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