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AT&T Blames Upload Problems On Software Bug

July 7, 2010

AT&T claims to have identified the recent upload problems over 3G experienced by some customers with a recent software bug dealing with Alcatel-Lucent's hardware they use in certain regions. Alcatel-Lucent is working on a fix, but until then, AT&T is simply configuring towers to allow regular 3G upload speeds instead of the enhanced mode.
AT&T and Alcatel-Lucent jointly identified a software defect -- triggered under certain conditions – that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices.
As with most issues, the company claims only a very small percentage are affected by this glitch. So far, we've heard a few customers claim the issue has been resolved, but none have claimed to have improved from poor to mediocre performance in the comments from our original story posted yesterday. Has your speed improved any? If so, please tell us by posting the difference and your region or city below. [via Engadget]

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