Best Buy Responds To iPad 2 Warranty Allegations
April 12, 2011
Earlier today, we reported on an account of Best Buy employees not selling iPad 2s to customers unless they purchased warranties for the iDevice too. Now, Best Buy has responded to our request for a comment regarding this matter.
According to Best Buy PR representative Paula Baldwin:
“The purchase of service plans with (an) iPad 2 is not company policy. We take these allegations very seriously and are currently investigating this customer's claim.According to a Best Buy shopper (who alerted CrunchGear), he was required to buy a $109 protection plan just to have the right to purchase an iPad 2. He stated:
“I was at Best But yesterday while my girlfriend was buying a new pc and asked if they had any iPad 2 in stock and I was told no. As I strolled around I looked up and noticed at least 40 In an overhead lock up area so I inquired about them. I was told by an associate that they were all sold. Two minutes later a manager walks over and says the only way I could have one is if I puchased a 109 dollar Best Buy protection plan. I said that doesn’t seem right. He then told to try and find one somewhere else they can do what they want. To make a long story short I purchased it just to find out if that was policy. I just went to another store spoke to a manager and was told that is not policy and should have not be forced to but the coverage just to purchase an iPad. After reading the story on CNN I just wanted to follow up with you guys. After my experience I think you were correct about they way they are distributing iPads. Thanks for the time. If you need anything else just let me know.” [sic]We will keep you updated on this story. What are your thoughts? Please leave your comments below.
