Apple Begins Offering Full App Store Refunds...
July 15, 2011
App Store customers living in Taiwan can now request full refunds for purchases, as long as the request comes within seven days of the original purchase date. This change in Apple’s policy is the result of the island’s consumer protection laws requiring such return policies, according to Michael Kan from IDG News.
Apple’s policy change, which affects purchases made in the Taiwanese Mac App Store, App Store, and iBookstore, states the following:
You may cancel your purchase within seven (7) days from the date of delivery and iTunes will reimburse you for the amount paid, provided you inform iTunes that you have deleted all copies of the product. Upon cancellation you will no longer be licensed to use the product. This right cannot be waived.Keep in mind this revised policy only affects those living in Taiwan. In news first reported here in June, Taiwan’s consumer protection law entitles customers a seven-day trial period when an item is purchased online. As such, on June 8, Taiwanese officials contacted Apple and Google to demand each change their app refund policies. While Apple readily agreed, Google still refuses to comply, calling to law “unfriendly.” As a result, the tech giant has been fined $35,000 for not changing their policy. For the rest of us, it should also be noted that Apple isn’t 100 percent against refunds in practice, despite its policy. If you are really looking for a refund, we’d suggest contacting Apple via email or phone. Do not, however, attempt to contact them through the App Store Support Page. In our opinion, this will get you nowhere. Will it work? You’d be surprised. We’ve heard from readers who claimed to Apple they accidentally purchased an $16.99 iBook or $9.99 iPad game, and at the minimum received a store credit. What are your thoughts? Leave your comments below. [Photo: Gather.com]
