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Bryan M. Wolfe
| May 16, 2012
Apple Can't Defend Siri's Performance Even In Court Filings
Three months after a class action lawsuit was filed against Apple over Siri’s apparent lack of functionality, the company is asking a court to dismiss the charges. What makes this story interesting isn’t that the company wants to see the charges go away, but rather their defense, according to The Wall Street Journal. According to court filings, Apple claims that anyone unhappy with the voice recognition service on the iPhone 4S should have returned the product within 30 days. In addition, they claim (correctly) that Siri remains in beta. From Apple’s motion to dismiss:
Tellingly, although Plaintiffs claim they became dissatisfied with Siri's performance "soon after" purchasing their iPhones, they made no attempt to avail themselves of Apple's 30-day return policy or one-year warranty-which remains in effect. Instead, they seek to take an alleged personal grievance about the purported performance of a popular product and turn it into a nationwide class action under California's consumer protection statutes. The Complaint does not come close to meeting the heavy burden necessary to sustain such claims.The iPhone 4S launched with Siri in October.