South Korean Government Orders Apple To Fix Its App Store's 'No-Refund' Policy
According to a report from The Korea Herald, South Korea’s Fair Trade Commission (FTC) has ordered Apple to change its “no-refund” App Store policy.
The publication claims that Cupertino has responded by noting that “it would consider applying a revised App Store policy worldwide,” MacRumors explains. The company has also been asked to inform its user base when such changes have come into effect.
At present, Apple doesn’t make it possible for iOS device owners to secure instant refunds for purchased applications. You can “Report a Problem” in the App Store app in order to request a refund from the company; as of May this year Apple finally stopped customers from reinstalling and updating previously-refunded applications (pictured above).
For South Korea’s FTC officials, however, this isn’t enough. Google has been targeted, too, with the aforementioned report explaining:
Following the FTC orders, the Google Play webstore will design a customer refund system based on Web developers’ refund polices. Apple’s iTunes app store will have to send a notice to users when it changes the terms in its contract.
In a press release, South Korea’s FTC said: “We expect the measure, aimed at protecting consumers, will have a ripple effect on similar cases throughout the world.” We’ll keep you updated with further information as we receive it.
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