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The Ace Hardware Customer Journey Application is now available

Ace Retailer Customer Journey

by Ace Hardware Corporation

What is it about?

The Ace Hardware Customer Journey Application is now available!

App Details

Version
2.1.00
Rating
NA
Size
47Mb
Genre
Business
Last updated
January 11, 2020
Release date
July 2, 2018
More info

App Screenshots

App Store Description

The Ace Hardware Customer Journey Application is now available!
To help us achieve our Train and Execute Helpful goals there is a new, simple tool, retailers and field staff can use in their pursuit of amazing customer service – The Customer Journey App.
Two of the most critical factors to increasing our Helpful scores are:
• Availability of staff to provide meaningful assistance in the aisle and
• Speed of checkout.
Retailers can use the Customer Journey app to track their customers’ in-store experience and measure how long it takes for customers to:
• Be greeted by an associate
• Receive assistance in the aisle
• Checkout
Download the app through the Play Store for Android, App Store for IPhone and the Ace App Catalog.
With our NEW Version of the Journey App, you can now:
• View both current and previous customer journey results and get your rolled up scores
• Create reports using data collected through the app.
o Monthly Journey Report
o Monthly Journey Reports via Email

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