Apex Infocom

Smart Complaint & Service Management is a complete solution designed to streamline complaint handling, engineer operations, and admin controls — all within a single app.

Customer Panel
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Create, edit, and delete complaints
Track complaint status (Pending, Assigned, Resolved, Completed)
View complaint reports and charts on the dashboard

Admin Panel
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Manage and assign complaints to engineers
Review and complete complaints after resolution
Approve or reject engineer leave requests
Approve expenses and petrol expenses submitted by engineers
Monitor and manage daily attendance records

Engineer Panel
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Receive and resolve assigned complaints

Mark daily attendance
Submit leave requests
Record expenses and petrol expenses

Reports & Dashboard
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Complaint analysis with charts

Centralized view of attendance, leaves, and expenses
This app makes customer support, field engineer management, and admin operations more efficient, transparent, and organized.