AR On-Prem

Solve problems faster with remote support using augmented reality.

Enable your remote technician to connect to off-site locations and troubleshoot issues by easily seeing the environment as if they were there. Leverage camera sharing from your mobile device along with interactive augmented reality annotations and two-way communication to troubleshoot, guide, and resolve issues live.


Quick Guide:

1. Download and launch AR On-Prem app on your iPhone/iPad.
2. Share the session ID with your remote technician.
3. That’s it! Your technician can now provide the remote support you need!

*Technician will need to subscribe AR feature from Splashtop On-Prem license to utilize.
*AR feature is supported by Splashtop Gateway v3.28.0+ and Splashtop On-Prem app v3.6.8.0+

Key Features:
- Cross-Platform
- Bidirectional camera sharing between desktop and mobile
- Interactive AR annotations
- Two-way VoIP communication
- Session recording
- Session notes
- Freeze frame
- Remote turn flashlight on/off
- SSO integration
- Device management
- User management