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The b+s TAO Mobile app works as an extension of your contact center and can be deployed on premise or through the cloud

b+s TAO Mobile

by Bucher + Suter AG

What is it about?

The b+s TAO Mobile app works as an extension of your contact center and can be deployed on premise or through the cloud. Integrate your industry applications into the b+s TAO mobile app and get a mobile optimized interface, tailored to your business needs. b+s TAO Mobile ensures a quality agent experience regardless of their location. They can access your configured back-end integrations for a complete single-screen view of the customer and their journey.

App Details

Version
1.0
Rating
NA
Size
17Mb
Genre
Productivity Business
Last updated
June 19, 2020
Release date
June 19, 2020
More info

App Store Description

The b+s TAO Mobile app works as an extension of your contact center and can be deployed on premise or through the cloud. Integrate your industry applications into the b+s TAO mobile app and get a mobile optimized interface, tailored to your business needs. b+s TAO Mobile ensures a quality agent experience regardless of their location. They can access your configured back-end integrations for a complete single-screen view of the customer and their journey.

• The templated, quickly deployed, out of-the-box solution, can be customized with a wide range of integrations perfectly suited to the needs of the business and its agents.
• Reduces handle time, speeds issue resolution and enables faster processing of customer requests by providing agents with a unified desktop on their mobile device, empowering them to work at home or on the road.
• Seamless integration between Cisco Contact Center and a variety of apps and data sources streamlines agent workflow and minimizes staff training requirements by allowing agents to handle customer interactions without having to switch between applications.
• Can be customized and tailor-fit to meet the needs of any enterprise, however complex they may be.
• Integration possibilities for any data source with open APIs.

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