BestTime mobile

Allows callers to view the contact center's wait times before calling, and to be notified when the wait time is short.

• Smooths out contact center incoming traffic and makes your contact center more efficient
• Provides a better informed customer experience
• Shows current notifications to callers, saving calls from needing to be made
• It actively encourages your clients to use your lower cost digital on-line services
• It can send your short term future caller demand to your Work Force Management system

This app is provided for use with call centers which use the BestTime demand management system.