Beyond Queuing

Beyond Queuing
-Improve Customer Waiting Periods and Staff Productivity
General Features
Define branches
Define services
Define queues (menus on the ticketing kiosk) with token ranges
Define counters
Define counter users
Manage queues to be served on counters,queue/counter priority etc.
Define working hours
Define other queuing related business rules
Dashboard that shows live status of total number of tickets waiting per queue ,average waiting time and serving time
Detailed and summary reports of queue tickets issued and served per branch and queue.
Statistical and performance reports based on branch ,service/queue,counter user.
Option for email or SMS integration for notification
Mobile status monitor.Ticket paper roll status (low paper/no paper)notifications.
Mobile application for customers to book appointment, book ticket, and locate branches etc.