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The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM
BMC Mobility for Incident Management
by BMC Software, Inc
What is it about?
The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM. Mobile technicians, for example, are 30 percent more productive when they don't need to return to their desks to manage trouble tickets. Managers make smarter decisions with real-time data at their fingertips. And customers’ satisfaction with IT jump when issues are resolved faster.
App Screenshots
App Store Description
The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM. Mobile technicians, for example, are 30 percent more productive when they don't need to return to their desks to manage trouble tickets. Managers make smarter decisions with real-time data at their fingertips. And customers’ satisfaction with IT jump when issues are resolved faster.
This app is for use by BMC customers interested in getting a better understanding of BMC Mobility for Incident Management. It is designed to be used with the BMC hosted mobility server, and should specifically not be used with a customer’s own hosted mobility server.
BMC Mobility for Incident Management allows and end user to:
·View a list of Incident tickets assigned to them or one of their support groups
·View, Edit and add worklogs to Incidents
·Reassign Incidents
·Change Incident Status
·Change Incident Priority
To test drive the app:
1. Download BMC Mobility for Incident Management
2. Enter try.onbmc.com as the host name
3. Enter 2042 as the port
4. Login with: Allen/password
Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.
