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BMC Mobility for Incident Management

The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM

The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM

BMC Mobility for Incident Management

by BMC Software, Inc
BMC Mobility for Incident Management
BMC Mobility for Incident Management
BMC Mobility for Incident Management

What is it about?

The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM. Mobile technicians, for example, are 30 percent more productive when they don't need to return to their desks to manage trouble tickets. Managers make smarter decisions with real-time data at their fingertips. And customers’ satisfaction with IT jump when issues are resolved faster.

BMC Mobility for Incident Management

App Details

Version
7.6.07
Rating
(6)
Size
38Mb
Genre
Business
Last updated
January 28, 2013
Release date
April 24, 2012
More info

App Screenshots

BMC Mobility for Incident Management screenshot-0
BMC Mobility for Incident Management screenshot-1
BMC Mobility for Incident Management screenshot-2
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App Store Description

The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM. Mobile technicians, for example, are 30 percent more productive when they don't need to return to their desks to manage trouble tickets. Managers make smarter decisions with real-time data at their fingertips. And customers’ satisfaction with IT jump when issues are resolved faster.

This app is for use by BMC customers interested in getting a better understanding of BMC Mobility for Incident Management. It is designed to be used with the BMC hosted mobility server, and should specifically not be used with a customer’s own hosted mobility server.

BMC Mobility for Incident Management allows and end user to:
·View a list of Incident tickets assigned to them or one of their support groups
·View, Edit and add worklogs to Incidents
·Reassign Incidents
·Change Incident Status
·Change Incident Priority

To test drive the app:
1. Download BMC Mobility for Incident Management
2. Enter try.onbmc.com as the host name
3. Enter 2042 as the port
4. Login with: Allen/password

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