Candour

There’s never been an easier way for customers to share their honest thoughts with you.

Candour provides a QR code that opens an AppClip, offering a friction-free experience.

We use AI to detect positive feedback, prompting users to share their thoughts publicly on Google Maps or TripAdvisor or to follow you on social media. Constructive or negative suggestions are handled discreetly by your team, helping to improve your business.

Our story:

One evening, I was out for dinner with friends, and there had been numerous grumbles about the food and service. Then the waiter came over, and the inevitable exchange took place…"

“How was your meal?”
“It was great, thank you!”

It was not great. There were many valid criticisms the business would never hear.

Candour captures these sentiments by giving customers a way to instantly communicate any thoughts they have in a completely private and anonymous way.

Capture Honest Feedback:

Suggestions are completely anonymous and private. Feedback is not sent to the business straight away. This delay ensures the customer can be confident they cannot be identified. They do not need to sign in or provide any personal information.

Increased Positive Reviews:

We use AI to determine if the feedback is very positive. In these cases, the user will be prompted to share their thoughts or follow you via Google Maps, TripAdvisor, Instagram, and Facebook.

Decreased Negative Reviews:

If a user has had a negative experience and wants to express their thoughts, they can do so with Suggestion Box. There’s no need for them to also share that feedback publicly, and they will not be prompted to do so.

Informed Business Improvements:

With Candour, you can make targeted and informed changes to your business. No more guesswork; you can give the customers exactly what they want.