Cherwell Mobile For iService

Cherwell Mobile for iService enables our mobile workforce to reach new levels of productivity, through automated workflow, real-time communication and direct connection into our Cherwell support desk.

Digital Productivity -
Replace paper processes with digital productivity & automated work-flows. We understand the need for field service organisations to stay competitive, maximize service revenues and reduce inefficiencies.
Businesses want to build high-margin customer relationships, whilst striving to be more efficient with faster resolutions to meet tighter service level agreements.

Enhance Customer Service -
The human-centered user experience will help your mobile workforce to achieve goals with higher efficiency levels, putting best practice work-flow automation in their hands.

Improve SLA performance, prevent breaches with efficiency & precision. Do you strive to increase sustainable repeat business? Are you successfully completing orders in a single visit without errors?
Among typical organizations, post-sale services often account for less than 20% of revenue. In the most innovative service companies, these services generate more than 50% of the profits.

Enable your mobile workforce to automate event logging, map client locations, capture client sign-offs, upload images for proof of work and automatically invoice on closing the call.

Real-Time Communication -
Equip your mobile workforce with two-way data access and capture. Communication can be challenging for your mobile workforce. Our Workforce Mobility App helps bridge the conversational gap between headquarters and those in the field.

Mobility extends Service Management systems, like Cherwell, to your hand-held tablets, allowing service technicians and sales reps to access, update, capture and transmit instant data. Offline data caching will ensure your mobile workforce can continue working without network coverage. Empower your team with the right information at the right time for increased productivity on the road and in the office.

Cherwell Service manangement -
Follow best practice processes without costly integration fees.

Direct secure communication into Cherwell’s flexible Service Management back-end will optimize your organization's mobility journey, avoiding the pitfalls of manual integration and development.

Our rapid deployment to your handheld devices will give your mobile workforce direct access to vital information from Cherwell without the need for clunky change control and complex development. As a Cherwell Technical Alliance Partner, we are trusted to serve Cherwell's high standards of service & product excellence.