CitiCall Mobile

CitiCall is a leading edge turnkey solution to improve customer satisfaction and boost essential municipal operations.
CitiCall (Patent No: 2011/09315), provides management and decision making control over the operations and efficiently manages interaction with citizens. This holistic framework helps address municipal challenges as follows: Managing customer satisfaction, Improving workforce productivity and efficiency, Effective Management Planning and Control, Good Corporate Governance and Auditor General Compliance, Batho Pele.

The benefits of implementing CitiCall are:
• Enhances citizen satisfaction by improving responsiveness to customer queries
• Good Corporate Governance including Auditor General Compliance
• Responsible and accountable administration of services
• Effective management planning and control across business clusters
• Cohesive planning approach reduces cost and increases service delivery monitoring
• Executive Decision Making Tool and Management Reporting
• Reduces operational costs by improving staff efficiency and productivity
• Embodies Batho Pele principles and philosophy
• Workforce empowerment
• Sustainable Job Creation
• Change management activities to ensure smooth transitioning
• Prioritisation and customisation of work flow as per specific municipal requirements
• Improved service delivery to constituents