Co-operative Bank – Business

Business banking on the go. Easily manage your business accounts quickly and securely wherever you are with The Co-operative Bank Business App.

Key features

• Fast and secure log in with Face ID or Touch ID
• View and search transactions in real time
• Quickly pay existing contacts

You can use this app if:

• you are an existing business current account customer with maximum 12 accounts
• you already use The Co-operative Bank business online banking; and
• you don’t have anyone set up as an approver of changes, i.e payment approvals

Gaining access

To gain access to our app you will need to register and agree to our Online Banking Terms and Conditions if you haven’t already done so and our Business Mobile Banking Service Terms and Conditions.
Once you have done so , you will need your Customer ID, User ID and security token code to access our app.

Is my phone compatible?

For security reasons, you’ll need a compatible device and operating system to use our mobile banking app. You won’t be able to use the app, if your device is jail broken.

You’ll need an iPhone 5s / iPad Air or newer – running iOS 10.0 or above.

If you are not able to update to this version, you can log into The Co-operative Bank business online banking to access your accounts.

Terms of use

We collect non-personal user data to monitor how well the app works. For example, measuring how long you spend on a particular screen. We collect a limited amount of personal data to allow you to use the app, for fraud prevention purposes and to help us to fix problems and improve the app for everyone. Everyone is opted in to this feature. If you do not want us to process your personal data in this way, please delete the app. If you download the app, you consent to sharing how you use it. Find out more about how we use this in our Privacy Policy, available within the app.

Staying safe

To protect our customers we use a range of security measures including the latest encryption technology.

There are still a few things you can do to protect yourself using the app:

• Only download the app from official app stores
• Never share your login details with anyone
• When logging on in a public place, keep your details out of sight
• Always install the latest security and operating system updates

Please note:

We won’t charge you for downloading or using the app. However, your mobile network provider may charge you for data use, depending on your tariff or contract. Contact your operator for details. You may also use this service when connected to a Wi-Fi network.

Apple, Touch ID and FaceID are trademarks of Apple Inc. registered in the US and other countries.

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.