Collaboration Network

An inclusive and dynamic community for the customer service and management world, the Collaboration Network app is designed to bring professionals from across sectors closer together to collaborate, receive peer-to-peer guidance, view exclusive content and gain insights from a network of industry experts.

Join fellow professionals who represent regulated and non-regulated firms, regulators, ombudsman, Government departments, policy advisors, public sector bodies, not-for-profits, charities, consumer rights experts , academia and consultation firms – who all use the Collaboration Network to collectively raise standards in supporting their customers and staff, while meeting increasing levels of compliance and varied external challenges.

The Collaboration Network app brings you all the features you need to collaborate and succeed. Become a member and get access to exclusive content, all at a click of a button including:

SPECIAL FOCUS GROUPS
Exclusive for members, operating across a range of sectors to drive market-wide improvement

WEBINARS
Exclusive for members, held monthly with guest contributors, insights, news and guidance

JOURNALS
Exclusive for members. Released each month with columnists, insights, guidance and news

SPECIAL INTEREST GROUPS
Exclusive for members, tackling important specific issues identified of value by members themselves

CONFERENCES
Held twice a year with keynote speakers, panel discussions and networking hospitality

TRAINING
Access discounted training and consultancy from our expert Collaboration partners

NETWORKING
Access the members' network for peer-to-peer learning and discussions for cross-sector collaboration


The Collaboration Network covers subjects close to the heart of any organisation keen to enhance customer engagement, improve services for consumers and to raise standards in the support provided to their front-line staff.

Our members lead the way in their respective sectors in their drive to raise standards in customer service and management. We help them to achieve this through our unique approach to collaboration on regulatory guidance, consumer insights and expert advice and training. Some of the topics we focus upon include:

VULNERABILITY
Understanding and supporting situational vulnerability and resilience

COMPLAINT HANDLING
Improving outcomes through more effective resolution and root cause investigation

COMPLIANCE
Influencing and ensuring understanding and adherence to regulations

CUSTOMER SERVICE
Improving customer service standards and processes

MENTAL HEALTH [Metal health is what I do in my spare time]
Creating a framework of support for people in the workplace

Download the Collaboration Network app now and join us on a journey of collaborating. Together, we can go further.