Comnex - Contiinex.com

Customer journey automation in a single continuum Contiinex
Contiinex helps you to orchestrate your end-to-end customer journey with the usage of bots and human workforce in one single continuum.
With Contiinex you can now manage each of the channels including SMS, WhatsApp, VoiceBot, Chatbot, email, and human workforce through dialer, to drive the highest level of automation, process efficiency, and reduce the cost of operation substantially, all from a single platform. Contiinex Artificial Intelligence engine supports you in recommending how best you can place each of the channels to create an awesome customer experience.
Contiinex CXaaS platform is built with the following gears that can be plugged into any third party environment or can work seamlessly in harmony with each other to give an exponential customer experience for you.
Contiinex Products:
1. Comnex - Accelerate your customer’s self-service experience

Web Widget and Automated workflow at their best. This combination has unleashed its power to renovate the rapidly changing customer experience industry. Comnex Widget can be placed on any of your digital assets i.e. Website, an App, LinkedIn page or any of your social pages and can be further automated to form an intuitive communication bridge through multiple channels and call to action.

Comnex comes with an intelligent customizable widget that can be plugged into your websites or any of your Social Media pages and can enable an instant chat/voice Bridge between the customer and your sales/service teams through instant mobile-to-mobile connect.

Comnex brings to you a new-age conversational experience for your business. Change the way you engage your audience now, with Comnex and its power of rich conversations. Drive agent's productivity by automating the level 1 engagement for any process/campaign of your choice. Provide best-in-class interactions through various communication channels and automating them.

Enable an instant chat/voice bridge between the customer and your sales/service teams through instant mobile-to-mobile connect.

Use comnex to:
1. Deliver round-the-clock customer experience
2. Contextual & seamless engagements between the customer and the agent
3. Work and process flow powered by AI
4. To establish a rich Omni channel presence for your business
5. Whatsapp Automation

Comnex comes with:
1. Cloud Communication
2. Process Flow Builder
3. Chat Bot & Voice Bot
4. Realtime Dashboard & Analytics