Cynergy Bank Mobile Banking

To use the Cynergy Bank Mobile Banking App you need to:
• Be an existing customer of Cynergy Bank with a current account and / or one of our personal savings accounts
• Have a smartphone or tablet running the iOS operating system
• Be registered for Online Banking before you access and use the app. Visit our website for more information

To start using the mobile banking app, you'll need:
1. Your Online Banking Username and Passcode, along with your memorable information
2. The email address used to register your Online Banking account
3. The mobile number used to register your Online Banking account, as we will use this device to send you a verification code

If you don't have these details, contact our Customer Service team on 0345 850 5555 or +44 (0)20 3375 6422 (if you're calling from outside the UK). Lines are open from 8.00am to 7.00pm weekdays and 9.00am to 5.00pm (UK time ) on weekends and bank holidays. Calls may be recorded for monitoring and training.

More information on how to use the mobile banking app is in the FAQs section on our website.

Manage your personal accounts with ease.

The Cynergy Bank Mobile Banking App is simple to set up and secure to use.

Download it to:
• Keep track of your finances 24/7
• View your personal current and savings accounts balances
• Monitor your latest transactions
• Set up new payments and payees

Reasons to love the Cynergy Bank Mobile Banking App:
• Enjoy seamless account management: view account balances, track transaction history and transfer your money between your eligible Cynergy Bank accounts with ease
• Achieve your savings goals: explore and manage our range of savings products including Online Easy Access, Online Notice Saver, Online ISA, Fixed & Variable Cash ISAs and Fixed Rate Bonds
• Make effortless payments: make secure and convenient internal transfers and domestic payments using Faster Payment Service (FPS) and Clearing House Automated Payment System (CHAPS)
• Stay in control: receive timely notifications to help you monitor your account activity and take informed actions quickly, ensuring you are always on top of your finances
• Peace of mind: benefit from industry-leading security measures, including multi-factor authentication
• Fast and secure login: login using an access PIN, fingerprint or face ID
• Manage payees with ease: view, manage and add payees
• Control your communications: opt-in or out of marketing updates via email, post, telephone and SMS
• Get help when you need it: access FAQs, contact us directly or submit a complaint
• Security and transparency: review our Terms and Conditions, Privacy Policy and Financial Services Compensation Scheme information, which means eligible deposits with Cynergy Bank are protected up to £85,000

Cynergy Bank plc. Registered in England and Wales: 04728421. Registered office: 4th Floor, One New Change, London EC4M 9AF. Correspondence address: PO Box 80030, London EC4P 4NG.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Asset Based Lending is exempt from regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Our main business is the provision of financial services under registration number no. 575105. Cynergy Bank and the curve logo are registered trademarks.

Eligible deposits with Cynergy Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the protected limit are unlikely to be covered. Further information is available here or at https://www.fscs.org.uk.