Exact Field Service Q

Working in the field without an internet connection?

The Exact Field Service Q app makes it possible for service engineers to fully manage their service activities even without an internet connection. Give your field service engineers mobile access to all relevant information they need.

This app is part of the Exact Service Management solution.

With the Exact Field Service Q app, service engineers have all work order information, customer service history, documents, service parts info, manuals etc. available in the field. They do not need to have an internet connection when registering their work. All they need to do is upload their work to Exact Synergy Enterprise when they have that internet connection.

Key features:
• Working without an internet connection
• Overview of planned service activities
• Navigation to service address to optimize travel time
• All information in hand for each service activity
• Register the actual hours spent and materials used
• View configuration details
• Link pictures to the service activity
• Have the customer sign off on service activities
• The service report including customer signature stored as PDF
• E-mail service slip to the customer
• The signed service order is ready for approval and the service activity can be invoiced if all service orders are signed
• With an internet connection view service history, repairs, warranties and more of the service configuration
• With an internet connection insight into detailed parts documentation leading to high first time fix rate and best possible service

Requirements:
• The Exact Field Service Q app is available as of Exact Synergy Enterprise Product Update 256 and Exact Globe Next Product Update 411.
• As a user you need to have a service engineer role.