EZ Queue

Welcome to EZ Queue!

Change the way you line up and step out of line with the following EZ Queue features:

1. Virtual Queuing
a. Tired of being stuck in long lines? With EZ Queue, you can go anywhere you want to be while you wait in a virtual queue on your mobile phone.
2. Real-time Queue Information
a. Always know what number you are in the queue and receive push notifications on your mobile phone when it’s almost your time to be served
3. Easy and Contactless QR Queue Registration
a. Avoid using shared pens and paper in traditional queues. With EZ Queue, you just need to scan your personal QR Code and then you’re automatically part of the queue! It’s easy as 1, 2, 3!

Businesses
On the other hand, one of the most persistent problems of businesses comes in the form of queuing management. For example, some of the businesses do not prioritize queuing and just focus on serving customers already in their establishments. However, by doing so, such businesses are already losing customers who would rather go to another establishment where they don’t have to suffer waiting in long physical queues.

Traditional queuing often leads to a poor queuing experience, which ultimately means customer dissatisfaction and loss of revenue. Traditional queuing usually presents the following problems:

- Customer dissatisfaction
o Studies show that the quality of waiting time directly affects customer satisfaction
o Often, the psychology of queuing is more important than the statistics of the wait itself
o Perception of fairness is distorted whenever some customers ask to be listed down and then leave the physical queue, only to return some time after

- Resource Utilization
o Dedicated service agents have to be designate to manually manage customers
o Establishments have to set aside land area and physical resources so customers have a place to wait.

Customers are always of long lines and they will rarely be willing to endure standing up in long queues just to be able to get served by a business establishment. Attract more customers with the EZ Queue advantage!

For more information, please visit: https://www.ezqueuephilippines.com.