FordDirect SMRM

Customers and prospects research businesses like yours everywhere they go--relying on reviews and online information as they would word-of-mouth recommendations. These online reviews can impact the bottom line, as savvy companies know.

With the FordDirect Social Media and Reputation Management (SMRM) app, you'll be able to follow what your customers are saying, understand their online feedback, offer a better experience, and attract new customers, all on one platform.

The FordDirect SMRM app helps you:

- Access your online reviews from a single, easy-to-use interface
- Get real-time alerts when your business gets a new review
- Respond to online reviews and customer surveys from one dashboard
- Create, approve, and schedule social posts on Facebook, Instagram, Twitter, and Google My Business
- Stay on top of conversations with your local community on your social pages
- Follow up on tasks that require resolution
- Watch your Reputation Score and star ratings rise