GEPC Service 360

Take control of your service cases with Service 360 from GE’s Power Conversion business. Our customer service management tool gives you real-time intelligence—whether you’re reviewing the big picture from the Service 360 dashboard, following up on the status of open cases, assessing average response times, or entering a new case. GE’s Customer Service Solution, Service 360 gives you simple and robust online case management as well as a quick connection to our skilled and experienced service experts around the globe.

Benefits
• Smarter. Service 360 provides valuable big picture and deep
dive details about your fleet’s service cases—not to mention
quick access to asset location information, service contract
information, and parts and service center contacts.
• More responsive. With real-time case management tracking,
you can monitor case progress without the need to pick up the
phone or send an email.
• Greater transparency. View an accurate assessment of
GE’s response timing to your service cases to help you make
informed service-related decisions.
• Better collaboration. With Service 360, we give you access
to our internal service systems. In addition to gaining valuable
insight about your cases, you can easily upload files with
details related to your cases.