Hospitality Heros

Hospitality Heros is the only multi-user and multi-venue directory with dedicated reward function; which is specifically designed for the hospitality and licenced trade sectors across the UK and Ireland.

Key Features
• Pubs, clubs, licensed venues and hospitality events who register with us will appear exclusively on the Hospitality Heros directory of partner venues. App users can explore the directory though the list or search function and will see live information including details events, promotions and competitions in each profile.
• Through Hospitality Heros, app users to gain points by checking in to any of the partner venues. The more often a user checks in – the quicker they can collect points as a reward.
• Using GPS and location services, users can find a list of their closest Hospitality Heros partner venues. This list will only contain those venues who are verified as a partner venue – omitting any venues, locations or events who are not part of the Hospitality Heros group. A search function is also available for returning customers.
• In order to use the check-in function users must view each venue profile, which contains basic information about the venue and dedicated advertising space which can be used for in-house loyalty, advertising or passive income generation.
• The check-in function is only available to users who are physically in the partner venue.

Reward and Recognition
• By checking in to partner venues, users collect points. This allows them to accumulate points which can then be used to enter the weekly jackpot or in-venue draws. Users can only gain points by checking in to a Hospitality Heros partner venue.
• Check-ins can only be done while a user is in the vicinity of a partner venue and are limited to once in every 12 hours (with a 6am default reset time)

Venue Profiles
• Partner venues benefit from a dynamic venue profile and supported back-office portal –this allow access to their live check-in data, reports, track and trace capabilities and can use the Hospitality Heros platform for in-app advertising or to run their own loyalty scheme.
• Track and Trace capabilities in-line with Government guidelines and Public Health Advice. Hospitality Heros are able to act as a system of track and trace. The system admin remain as the regulated data authority; making the process compliant as well as secure.

Emergency Uses
• Locations and cordons are very easy to set up and manage. The Hospitality Heros app can be used to designate safe zones, fire assembly points and instantly allows users check-in in the event of an emergency.

Unforeseen Circumstances
• Sometimes unpredictable and unexpected things happen and there may be times when it is vital to communicate with your customers as soon as possible.
• All partner venues can send notifications and announcements to the app users. Notifications are a one-way communication tool from the partner venue to the user.

Live Platform
• There is significant scope and flexibility within the Hospitality Heros app to allow partner venues to use this platform as their own loyalty scheme – without the hassle or expense.
• Partner venues will be able to see all live check-ins at the venue at any given time using their own Live portal.

In-House Loyalty
• This will allow venues to run “in-house” loyalty or reward schemes as well as managing their own dedicated advertising space
• Combining the Live portal with the data reports means that partner venues can create reward and promotion opportunities which best suit their changing needs.

Active Promotions
• A range of promotional materials are available to partner venues for in-house promotions.
• Livery and signage, as well as promotional gifts, t-shirts and branded give-aways are available FREE from registration and right throughout the duration of being a partner venue.