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Bright Pattern's In-App Customer Service application allows customers requesting live customer support from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, which is typical of today’s contact centers
In-App Customer Service
by Bright Pattern. Inc
What is it about?
Bright Pattern's In-App Customer Service application allows customers requesting live customer support from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, which is typical of today’s contact centers. It provides rich contact experience that includes including sending pictures, files, location, voice and video calling.
App Store Description
Bright Pattern's In-App Customer Service application allows customers requesting live customer support from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, which is typical of today’s contact centers. It provides rich contact experience that includes including sending pictures, files, location, voice and video calling.
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AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.
