JoinHealth by CBG

JoinHealth is a member engagement platform created exclusively for members of group health, vision and dental plans managed by Cobalt Benefits Group (CBA Blue, Blue Benefit Administrators of Massachusetts, EBPA). Here, plan members will find everything they need to proactively manage their health benefits, including claims and policy details; curated, condition-specific solutions; and bespoke approaches to address gaps in care.

With JoinHealth, members can:

• Stay Connected 24/7: Access plan information and virtual ID card(s) anytime, anywhere.

• Get Immediate Support: Securely communicate with our dedicated customer service team using the integrated messaging feature.

•Find Care: Search for care when and where it is needed. Locate doctors, hospitals, labs and other healthcare professionals in the plan’s network.

• Manage Plan Benefits: Seamlessly navigate through coverage details, track claims, view explanation of benefits, and monitor progress towards satisfaction of deductibles and out-of-pocket maximums.

• Elevate Well-being: Take proactive steps to improve health with personalized recommendations and reminders based on health data.


Please note that JoinHealth is not for emergencies nor is it intended to provide medical advice. If you are experiencing a medical emergency, call 911.
JoinHealth™ is offered and authorized through an arrangement with Cobalt Benefits Group LLC, an independent licensee of the Blue Cross Blue Shield Association. Authorized affiliate users of Cobalt Benefits Group LLC include Blue Benefit Administrators of Massachusetts, serving the businesses of Massachusetts, CBA Blue, serving the business of Vermont, and EBPA LLC – an independent third-party administrator not licensed by or affiliated with the Blue Cross Blue Shield Association.
JoinHealth™ options are based on each member’s plan, so some features may not be available to all members.