Machine Connect

Welcome to Blackhawk.io Machine Connect, the maintenance and repair collaboration platform designed to connect your equipment, customers, and service providers through IoT and SaaS technology. Our solution offers shared access, predictive service reminders, and digital services that empower you to make informed decisions, maximize equipment uptime, accelerate performance, and report breakdowns (unplanned maintenance) via our mobile application inspection form. With Blackhawk.io Machine Connect, you can strengthen customer satisfaction and operational efficiency, while also increasing aftersales revenue.

Anticipate Customer Needs: Blackhawk.io Machine Connect allows you to anticipate customer needs with our predictive service reminders. You can provide next-level services and on-time reminders that set you apart from your competition. With our solution, you can increase customer loyalty and revenue by offering proactive maintenance and a customer-centric approach.

Proactive Maintenance: Our platform is designed to monitor equipment hours for preventative maintenance. This means you can know what needs servicing ahead of time, reducing the risk of unexpected equipment failure. With Blackhawk.io Machine Connect, you can take a proactive approach to equipment maintenance, which helps you save time, resources, and money.

Everything in One Place: We understand how difficult it can be to keep track of all your equipment, customers, and service providers. That's why we've designed Blackhawk.io Machine Connect to provide a unified system for all your connected equipment. Our platform integrates telematics data and shares it across your wider technology ecosystem. This means you can improve efficiency and resource planning while capturing more business.

Gain Efficiency: With Blackhawk.io Machine Connect, you can get the right parts to the right place, the first time, every time. This helps you minimize downtime and customer costs. By improving efficiency, you can capture more business and grow your parts and service revenue. With a strong absorption rate, your sales team can sell more machinery at higher margins.

Breakdown Reporting: In addition to our proactive maintenance and predictive service reminders, Blackhawk.io Machine Connect also enables you to report breakdowns (unplanned maintenance) via our mobile application inspection form. This feature allows you to report details of the fault, including photos, timestamp, and GPS location. By using our mobile application inspection form to report breakdowns, you can reduce the risk of extended downtime and further equipment damage.

Boost Satisfaction and Loyalty: Our platform empowers you to find more customers and strengthen your existing relationships. By becoming an indispensable and trusted partner, you can boost customer satisfaction and loyalty. With Blackhawk.io Machine Connect, you can offer next-level services that set you apart from your competition, including predictive maintenance and digital services that enable customers to make informed decisions.

In summary, Blackhawk.io Machine Connect is the maintenance and repair collaboration platform designed to connect your equipment, customers, and service providers through IoT and SaaS technology. Our solution offers shared access, predictive service reminders, digital services, and breakdown reporting that empower you to make informed decisions, maximize equipment uptime, and accelerate performance. With Blackhawk.io Machine Connect, you can strengthen customer satisfaction and operational efficiency, while also increasing aftersales revenue. Join our platform today and become a trusted partner in the eyes of your customers!