mServiceOrder

Meeting the expectations of today's well-informed customers requires that you simplify field service operations. This calls for timely and detailed customer insights, which you can use to connect the right resources with the right parts at the right time to address customer issues on initial service visits. You also need to train your workforce in ways that enhance performance and optimize service operations, while reducing costs.

The Innovapptive’s mServiceOrder field service app ensures the highest levels of efficiency from your technicians and engineers, while simultaneously impressing and delighting your customers. This app comes with all the field-ready functionality that you need to improve field productivity with any device. Designed from the ground up with field technicians and engineers in mind, it provides a refined interface, consistent access and targeted service workflows regardless of internet connectivity. Apart from that, it empowers field service technicians to successfully complete Service Orders, present service reports for customer signature, provide availability of parts and products in the field and much more.

The mServiceOrder mobile solution is an SAP certified solution and is designed for customers, who use the SAP ECC-CS (Customer Service) module or SAP CRM. It consists of the following modules:

• Service Orders
• Notifications
• Customers & Contacts
• Equipment
• Functional Locations