MSI DrChat

PatientConnect Improves Hospitalists' Inpatient Satisfaction Scores.



Communication between doctors and inpatients is the #1 factor in the inpatient care experience.



Doctors who want a TOP HCAHPS Inpatient Survey score use PatientConnect



During this hospital stay, how often did doctors treat you with courtesy and respect?
During this hospital stay, how often did doctors listen carefully to you?
During this hospital stay, how often did doctors explain things in a way you could understand?


Can your hospitalized patients answer “Always”?







Courtesy provided by the doctor.
Respect for Patients and loved ones to know their medical status daily.
Listen carefully to the Patient.
Explain things in a way a Patient understands.








PatientConnect

Fostering a robust inpatient-practitioner connection

PatientConnect is a courtesy provided by doctors while your loved one is in the hospital


PatientConnect helps doctors explain things in a way you understand.


PatientConnect allows your doctors to listen carefully to you by giving you a way to ask questions.


PatientConnect is designed to respect your need to know your loved one's medical status daily.




It is an innovative transforming solution for timely results to measurably improve the overall patient experience.

Innovate and elevate the patient experience strategy
Based on the Voice of Customer for patient experience
Understanding of current patient experience performance




Designed to promote innovation and improvement across the organization and create industry best practices.





Culture of discovery, superior outcomes, safety, learning, and distinguished clinical care.







Patients and their families

Get timely alerts and updates about the status
Get a better understanding care plan
More easily receive clarifications on a timely basis.






Patient Journey

Introduction to the doctor
Credentials establish credibility
Personal greeting creates a connection
Treatment plan
Patients and Loved Ones can explore videos at their own pace
Can ask clarification questions
Can receive online answers






Physicians

Optimize physician workflow
Build patient-focused care culture
Doctor Mandated reporting requirements
Courtesy & Respect
Listen
Explain things