NewWaySERVICE

NewWaySERVICE allows you to easily track and manage your service requests, no matter your business sector. With our app, you can manage and track all types of requests, including requests for repairs, maintenance, support and information.

NewWaySERVICE allows you to track each service request (work order), from start to finish, and keep a record of the amount of time each of your technicians has spent on it. Hours worked can be automatically calculated using a timer that can be started and stopped with the simple click of a button. The hours worked can also be different from the amount of time you want to bill your customer, a convenient feature for invoicing.

In addition to entering the amount of time worked and a description of the work performed, technicians can enter the parts used or replaced on each work order. In such cases, the parts inventory in NewWaySERVICE is automatically updated. Additional information can also be entered for each work order and files can be attached, such as photos that your technicians have taken on site. The files can be directly included in the work order using the technician’s smartphone, tablet or computer.

Customer, equipment and maintenance management
Managing customers couldn’t be easier. The app offers numerous useful features, including the ability to customize labor rates per customer, and manage banks of hours, contacts, branches, and much more.

Our service order management app also allows you to track every piece of your equipment or that of your customers, whether it’s equipment that is rented, sold or that you simply need to maintain. By assigning a unique serial number to each piece of equipment, you can easily keep track of the work performed on each one. Different types of information can be entered for each piece of equipment, such as the date of sale, or information about the warranty or service contract, and you can even attach documents or photos.

You can also manage your recurring tasks such as preventive maintenance by creating maintenance schedules for each piece of equipment. For example, if certain equipment requires routine maintenance every 3 months, you can create a maintenance schedule and NewWaySERVICE will automatically generate a work order for the equipment every 3 months. Or, if you want to email your technician or customer to let them know that their equipment warranty or service contract is about to end, you can also automate the notification in NewWaySERVICE.

Manage your purchase orders and inventory
NewWaySERVICE automatically adjusts your inventory when technicians use parts on work orders. You can define a default warehouse (for example, a truck) for each technician to indicate from which default warehouse the parts should be deducted. NewWaySERVICE is also multi-warehouse. See useful information for each piece in real time, such as the minimum quantity to keep, or the quantities in stock, to receive, to plan and to order.

A purchase order and part reception module allows you to fully track your purchases from your suppliers. NewWaySERVICE also offers you the possibility of having your purchase order shipped to your company’s address, one of your warehouses or directly to one of your customers, as well as the possibility of receiving multiple deliveries for the same purchase order.

You can also manage each supplier’s part numbers, a useful feature when they differ from your own part numbers.

Finally, NewWaySERVICE include a ange of useful and smart options such as 

- Give access to your customers via the Customer Portal
- Application customization
- Define additional user defined fields anywhere in the application.
- Capture customer signatures
- Predefined Tasks and Checklists
- Questionnaires
- Limited access to data for your subcontractors
- Attach documents or images
- Knowledge base
- Notifications
- Reports and data exports
- Data synchronization
- API for developers