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Vision - One stop solution for all service requests and complaints for the electricity consumers

PVVNL Helpdesk

by Mobineers Info Systems Private Limited

What is it about?

Vision - One stop solution for all service requests and complaints for the electricity consumers

App Details

Version
1.1.1
Rating
(5)
Size
33Mb
Genre
Productivity
Last updated
May 10, 2018
Release date
May 7, 2018
More info

App Screenshots

App Store Description

Vision - One stop solution for all service requests and complaints for the electricity consumers

Details of Services
•New Connection-Permanent
•New Connection-Temporary
•Name Change (COT)
•Load enhancement/reduction
•Tariff Category change
•Processing fee deposition
•Bill Correction
•Meter related complaint
•Theft complaint
•Other services like duplicate bill printing
•Permanent Disconnection (PD)
•Cashless bill payment through POS machine

Modes of Communication
•Helpdesk
•1912
•Web Portal
•Mobile App

Key Solution Components
•Web based CRM for helpdesk
•Web portal/App for officers
•Web Portal/ app for consumers
•Document management system
•Integration with 1912

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