QBoard

QBoard: the ultimate retail team App for Qmatic Orchestra.

In fast changing, dynamic businesses QBoard can help keep the Customer Experience on the highest level, by providing near real-time data and allowing to respond to the changes directly from the App.

Main features:
- Display near real-time and also analysed data to be able to make fast and accurate decisions.
- Role based content separation: users on different levels in the organisation hierarchy see different information. (See roles at the end)
- Contact the responsible or effected users/managers directly from the App if contact information are available for them.
- Secure and convenient login into the system. You have the possibility to authenticate with biometric information (if available on the device).
- Other built-in convenience functions like feedback and incident reporting.
- Built on top of Qmatic Orchestra. (Authentication is done with the Orchestra username and password)

QBoard requires Qmatic Orchestra 5.4 or later.

QBoard uses a middleware backend to communicate with Qmatic Orchestra inside the organisations network. The backend collects the data, and also executes the user authentication (with the Orchestra username and password). This way the core infrastructure (Orchestra, database) load is kept on minimal levels.

Qmatic Group is the global leader in customer journey technology solutions and insights. They pioneered the concept more than 30 years ago. Today, across more than 120 countries, organizations rely on Qmatic and a network of global partners to deliver fulfilling interactions for customers, patients, citizens, and employees.

Orchestra is a modular, scalable and world-class platform for customer journey management. Orchestra is the perfect fit for customer journeys, creating rich experiences for the customers, rewarding work environments for staff and deep insights and business value for the organisation.

Available roles:
Branch manager
Subregion manager
Region manager
Headquarter