Rapo

Businesses can engage ( 'rapport') with their customers using AI powered voice and text assistant to augment real agents and back office teams.

Provides support services such as appointment booking, take customer orders, provide customer site information, handle customer inquiry, take feedback, survey, event invitations and such tasks are handled with trained AI based virtual agents.

These bots can handle human like voice and text based communication using AI based natural language understanding (NLU), and can be trained, customized to business needs.

- Business can create communication channels and can collaborate with teams/agents to handle chat and call support with its customers

- Business can enable customized virtual assistant to augment real agents during offline and busy hours

- This App provides personal and group chat and calls along with Business chats

- Granular Role based security permissions to teams

- Businesses can publish rich media card pages where customers can subscribe to get real time updates

- Document style collaboration and sharing of Rapo Channels with OWNER, COLLABORATOR (Teams) and SUBSCRIBER (customer) color coded home screen