ReturnPal

ReturnPal the Hassle-Free Way to Return Online Shopping.

Got online shopping you need to return? ReturnPal can help you get it sorted. The ReturnPal app from An Post allows you to return products you have bought online back to Irish and UK Retailers. With ReturnPal, you can choose where and when you want us to collect your items and we’ll come directly to you. It’s that easy!

The app allows you to have your item collected from a nominated address or you can drop it off at a Post Office for return to the Retailer.

Terms and conditions apply

Simply download the app and complete the registration process. You can choose either ‘Address Collection’ or ‘Post Office’ to return your item.

How does this work?

A. Address Collection – A Postal Operative will collect the package from the postal address provided.
B. Post Office drop off – You simply bring the item to the Post Office and present the 2D barcode code generated in the app to the Post Office clerk when dropping off their package.
Then all you need to do is select the retailer you wish to return the item to from the drop down retailer list, or manually input their details.

Within the app you then need to provide payment (if applicable*)
A. by using a Credit or Debit card**, or
B. through a PayPal account

*Payment will vary by Retailer
**Customer Credit / Debit card details are not saved by ReturnPal

Download the ReturnPal app today!

There’s a whole range of innovative features for you discover:
• 2D barcode: No printed labels required! Use a 2D barcode for all returns.
• Notifications: Get track and trace alerts on your delivery.
• Transactions: Displays all your transactions (current and past) in one place.
• Settings: Need help? You'll find Settings, FAQs, T&C and the Contact Us section.