Reva Chat Agent

"The REVA Chat platform enables you to manage guests conversations anytime, anywhere.

In-App messaging made easy as you can now access your guest conversations and contacts from the comfort of your Phone.

Whether it’s sales, guest requests, marketing or complaints, REVA Chat will help you better manage your hotel and resort guest interactions by providing brands with the tools to improve guest response rates. The interface Is familiar and is designed to function similarly to mobile messaging applications and will offer flexibility for hotels and resorts to instantly exchange messages anywhere, in-app, on thier website and through social media channels.

With the REVA Chat mobile app you can:

• Monitor and Manage conversations remotely
• You can scroll through your chats, share messages and notes across teams, see when a customer mentions your business, also to monitor and manage customer trends.
• Start a new conversation or continue an older one
• Resolve queries quickly by sending and receiving new messages to customers, receive instant notifications via the in-app messaging capabilitiesv
• Analyse Customer Behaviour
• Capabilities to resolve customer queries, access contacts and search for customer profiles to improve the way you do business
• Train and deploy chat bots to automate workflows, decrease response times and interact more efficiently