serviceAssist

With serviceAssist, you can in many cases - without the direct assistance of a HOMAG service employee - prevent possible machine malfunctions or remedy them yourself.

As soon as serviceAssist detects unusual changes on a machine or a malfunction occurs, you receive the information via a short push notification. You can then display appropriate and proven suggested solutions in the app — with details of the implementation time involved and the likelihood of the solution eliminating the problem. To provide this service, serviceAssist has access to a large pool of experience and information, which is growing continuously.

ADVANTAGES
• Increased system availability
• Continuous improvement through a constantly growing knowledge base
• Digital support through documents and images
• Mobile operation: Can be used anywhere with a tablet or smartphone

FUNCTIONS
• Step-by-step instructions for finding a solution
• Sorting of suggested solutions according to probability of success
• Users evaluate the probability of success directly from practical experience
• Clear listing of all messages for each machine, with details of the implementation time and a highlighting of the messages already used
• If the proposal does not lead to a solution, the user can use the ServiceBoard App to send a completed message to the HOMAG Service department

PREREQUISITES
• Your machine is tapio-connected
• serviceAssist license is assigned to the desired machine in your tapio customer account

serviceAssist is currently only available for selected machine series. Please ask in advance for the availability of serviceAssist for your machines.