SkyCable

Skycable is A comprehensive service-oriented application designed to serve the needs of three distinct user roles - Admins, Agents, and Customers.

Admin Section:
- Login & Registration: Admins have the privilege to create accounts by providing personal details and agreeing to the necessary terms.
- Company Profile: Offers a detailed view of the company's information and the status of active/deactivated customers.
- Operational Management: Empowers admins to add agents, define service areas, manage package offerings, and handle customer registrations. The admin can also register and oversee customer complaints.
- Billing Operations: The admin generates bills, records payments made by customers, and maintains a comprehensive payment history.
- Complaint Management: A dedicated space to monitor the status of pending, resolved, and rejected complaints.
- Financial Reporting: Provides insights into the company's financial performance, displaying monthly and yearly collections.
- Profile Management: Allows admins to view and manage their profile settings and logout options.

Agent Section:
- Login: Agents access their account using the company ID, registered email, and password.
- Customer Interaction: Agents manage their allotted customers, oversee billing operations, and monitor customer payments.
- Complaint Handling: Agents register and update complaint statuses, ensuring efficient issue resolution.
- Payment Tracking: Agents have access to search tools to review and track customer payment histories.
- Company Profile: Provides access to essential company information from the agent's perspective.

Customer Section:
- Account Information: Customers have access to their box number, monthly payment details, and personal/company profiles.
- Payment Records: Enables customers to view and track their own payment history for transparency.
- Complaint Resolution: Allows customers to register complaints and review their complaint history for updates and resolutions.

Each section of Skycable's application is meticulously designed to cater to the specific needs of cable operators, agents, and customers, fostering smooth interactions and efficient operations within the platform.