SmartDesk 365

The SmartDesk App is exclusively for Benchmark 365 Partners. Use it to manage and keep on top of helpdesk support tickets anytime, anywhere. Run your MSP from wherever you are.

Features include:

24/7/365 SmartChat so you can communicate and collaborate with your support team anytime, anywhere
‘Kanban’ style service desk board showing you what is happening in your business at a glance

- Key insights to help you keep track of open and closed tickets in real time
- Easily submit new tickets directly from your phone.
- Receive up to the minute notifications on your phone and Apple Watch - never miss an issue

Only available for Benchmark 365 Partners using our 24/7/365 Helpdesk support service. Access more features including:

- Enter time and notes on the go
- Send closed loop emails to customers via the App
- Pause, suspend or reactivate tickets
- Invite your whole team to collaborate