SnapRating

SnapRating App Description

SnapRating designed for any industry that requires instant feedback from the customer experience. Two variables dictate the experience of your customers - the quality of the service, and the quality of the product. SnapRating allows you to receive real-time feedback from your customers regarding their experience against these twåo critical areas. Allows you to dissect your customers experience by day, shift and even hour to match this against staff and management levels.

Features

* "Google Apps" (Spreadsheet Integration) "real-time results."
* Email Results
* Responses saved locally when no data connection is active
* Customizable Questions
* Secret Exit preventing reviewers from leaving the survey accidentally.
* Automated and fast

Tips

* Try mount iPad on a powered dock or wall mount
* To access "Google Spreadsheet" option register a "Gmail or Google G.Suite Account" go to drive.google.com and create a sheet for use with SnapRating

More Info

Feedback is delivered by a three-question rating, which the first two questions based on the level of happiness. The third question based on an NPS (Net Promoter Score). Globally recognised measure of consumer engagement in your business.
Asking one simple question; ”How likely is it that you would recommend [your company] to a friend or colleague?”. You can track and get a precise measure of your company's performance through your customer's eyes. Customers responded on a 0-to-10 point rating scale and categorised as follows:

* Promoters - (score 9-10) are loyal enthusiasts who keep buying and refer others, fueling growth.
* Passives - (score 7-8) are satisfied, but unenthusiastic customers who are vulnerable to competitive offerings.
* Detractors - (score 0-6) are unhappy customers who can damage your brand and impede growth through contrary word-of-mouth.

To calculate your company's NPS, take the percentage of customers who are Promoters and subtract the percentage who are Detractors.