Synaptek Patient Care

Synaptek is a patient engagement app designed to meet the ever-changing needs of patients. Keep in touch with your Healthcare Provider from your computer or smartphone and enhance your access to care.

Solutions

1. Receive reminder communications based on your preference, either through voice, text or email. We help simplify communications for :

•Appointment reminders
•Recalls
•Follow-up notifications
•Chronic Disease Management
•Program promotions
•Preparation instructions
•Re-enrollment


2. With Synaptek’s telehealth platform, patients can participate with their health care providers in “virtual visits” on a highly secure platform, in high definition one-on-one and group video conferencing, with instant chat. This enables patients to communicate with their healthcare team from wherever they are, and in a way convenient for both you and your healthcare provider. What’s more, Synaptek is the first medical app to offer a “virtual” waiting room, so no time wasted sitting in a waiting room. Simply place your request and get on with you day. Synaptek will let you know when the doctor is ready to see you.

3. Scheduling an appointment has never been easier. With Synaptek’s Advanced Access, patients can request office or telehealth appointments at times they prefer. Appointment requests are taken 24/7/365, and are web and app-based for patient convenience. Book and confirm appointments immediately!


4. Synaptek’s patient management software allows healthcare providers to keep patients better informed and more active members of their care team. As with regular email, our secure messaging service is convenient, easy-to-use, and eliminates the time wasted playing phone tag with your healthcare provider. The difference is that unlike regular email, Synaptek provides a fully PIPEDA compliant platform, that strictly adheres to the unique data residency and privacy laws of Canada. At Synaptek, we believe exceptional care goes far beyond a patient’s appointment.

5. Synaptek’s Virtual Waitlist allows potential new patients to complete intake forms online whenever it is convenient for them and never be lost in the healthcare providers waiting list.

Safety and Security
Synaptek leverages both industry best practices and state-of-the-art technology to ensure the safety and security of your information through all phases of your data lifecycle. Our systems have been engineered with bank-grade security to protect your information through multiple layers of security, including encryption, intrusion detection and prevention, and physical safeguards. We utilize extensive protocols designed around best practices to safeguard your data. Our strict protocols cover the areas of data security, network security, facility security, personal data security, and privacy protection. We do more than achieve compliance—we approach information security proactively to cover all phases of the data lifecycle as a best-in-class practice which rests on ten principles: accountability, identifying purpose of collection, consumer consent, limiting collection, limiting use and retention, accuracy, data safeguards, openness, individual access, and consumer right to challenge compliance.

Our Mission
To achieve the best-possible health outcomes by improving communication between patients and their healthcare providers, using advanced technology.