Trilogy Care Connect

The Trilogy Care Connect app allows individual patients and members to engage in a secure video call with their physician, nurse, care manager, or other medical staff via a personal device such as a smartphone, tablet, or computer. Requests may include reviewing hospital discharge instructions, medications, or other health care treatment plans, which can be accessed from apple health, carekit or even having a follow up medical appointment with the patient’s physician.

Patients and members initiate the invitation to the Care Connect application from their medical provider or health plan via email or SMS text. The email or SMS text includes a link to access the app and the patient's care team. Connections can only be sent from medical providers or health plans through the secure Trilogy platform. They should only be sent after the patient or member has granted consent to be contacted.

All video calls among individuals and medical personnel are protected, encrypted, and completely HIPAA compliant.

For best performance and to conserve data plan usage, we recommended that the patient's device be connected to the internet via a WiFi connection.