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Twixor Agent is a multi-channel customer support application helping customer care executives to connect and resolve customer queries
Twixor
by Ashok Anand
What is it about?
Twixor Agent is a multi-channel customer support application helping customer care executives to connect and resolve customer queries. Its Hybrid Agent Assist is powered with a dynamic & automated handoff feature that enables agents to intervene in the chat during critical issues or based on customer preference.
App Store Description
Twixor Agent is a multi-channel customer support application helping customer care executives to connect and resolve customer queries. Its Hybrid Agent Assist is powered with a dynamic & automated handoff feature that enables agents to intervene in the chat during critical issues or based on customer preference.
The application is powered with following features:
- Accepting an incoming chat
- Sending/Receiving text, audio, video, document messages to/from multiple channels.
- Inviting other live agents to a chat
- Transferring chats to other agents
Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.
