Uearn

UEARN platform enables quality customer experience using advanced technology to harness the vast existing local talent pools to serve customers better. You can now working from home delivering the same if not better CX to your customers.

Download app, sign in as per your welcome email and start delivering on your customer experience projects.
Onboarding: Register / sign into the platform. Remote working security enable with computer vision and voice biometrics

CX process: Delivery omni-channel CX processes across chat, email, voice-inbound and voice-outbound.
Trigger key actions and next follow-ups easily.


Dialler: Inbuild automatic and intelligent dialler for outbound processes to maximise your performance

During call agent assist: Custom workflows per project, per call can be define helping agent to get necessary inputs as well as gather essential information from the customer

Dispositions: Capture all the essential elements for wrap up and without smarter plug-in, update the CRMs instantly.

Real time dashboards: Get real time performance, remote monitoring and agent assist, key metrics to everyone in the CX hierarchy.